Return Policy Generator

Use our free and simple return policy generator to instantly create a professional and ready-to-use return policy to make returns easier for both you and your customers.

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Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See [INSERT LINK TO YOUR TERMS AND CONDITIONS].

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Returns

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases][include any that are applicable].  These items are not eligible for return, refund or exchange.

Shipping

To initiate a return, please email us at company_email_address  We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at company_country, company_city, company_address, company_zip_postal_code

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

FAQs

What is a return policy?

A return policy, also interchangeably used with ‘refund policy’, is a document that dictates the terms of any refunds or returns of the products your business sells.

Why does my online store need a return policy?

A return policy is not a legal obligation, but having one in place can encourage your customer’s trust and make them more comfortable spending their money on your products.

This is because it guarantees their rights in case, say, a product of yours is defective, and ensures them it’s trustworthy to shop with you.

What should a return policy include?

A return policy should ideally dictate the following terms:

The timeframe a customer has to return the item
The condition in which the item can/should be returned
The type and amount of refund, if any
The terms of exchanging products
Whether or not you accept returns or refunds on sale items
Who will pay for shipping

How can I use the return policy generator tool?

ExpandCart’s free return policy template is legally reviewed and pretty easy to use.

Just enter your company information in the fields above and wait for an email with a personalized refund policy. From there, you can customize your policy depending on the nature of your business.

How much does it cost to use the return policy generator?

You can use ExpandCart’s return policy generator for free, and you can also use any of our other online business tools for free too. Learn more

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